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My scope is defective. How do I return it for warranty
service
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The first step is to call the NcSTAR Returns Customer
Service Center to receive an
RA number. Next, refer to our Tech Support link for full returns
details and
instructions
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I dropped my NcSTAR scope (spotting scope,
binoculars, etc.). Can I send it in for warranty service? |
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NcSTAR will warrant most products that are sent in.
Please call our Returns
Customer Service Center for full details at 1-866-NcSTAR-8. In most
cases the
product will be repaired or replaced for a nominal shipping and handling
fee of $10.00. |
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Do all NcSTAR products carry a lifetime warranty?
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All NcSTAR Optics (rifle scopes, pistol scopes, spotting
scopes,
Binoculars, monoculars, and red dot sights) are covered by our Limited
Lifetime
Warranty. All other NcSTAR Products are covered by our Limited One Year
Warranty. To see our written warranty click the Gold Seal on the home
page. |
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I would like to modify my rifle scope. Will this void the
Limited Lifetime Warranty?
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NcSTAR does not recommend alterations or modifications
in any way such as
painting a camo finish on your scope. Alterations that are performed
improperly can
cause irreversible damage to the product. Doing so may void the
warranty. |
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Once I mail out my NcSTAR product for warranty
service, when can I expect to
receive it back? |
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Depending upon your location, the average turn around
time is about two weeks. As
soon as we receive your item in to be serviced, we take care of
everything that same
day providing the fastest service in the industry. The best way to
ensure quick turn
around time is to follow the return procedures on our Tech Support link. |
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I no longer have my receipt or proof of
purchase. Can I still send my product in for
warranty service? |
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Depending on the product type, a receipt may not be
necessary. If your product is an
Optical type and you no longer have a proof of purchase all you would
have to do is
call our Returns Customer Service Center for details on how to send it
in. If your
product is only covered by our Limited One Year Warranty (lasers,
flashlights,
mounts, etc.) then we will need a proof of purchase to verify that the
transaction
occurred within a year. |
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What do I do if I have a discontinued NcSTAR item that needs
warranty service?
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You can still send in your product for warranty
service. We will replace it with an
item that is comparable. |
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I need replacement parts (lens caps, turret
caps, etc.) for my scope. Can I order
parts directly from NcSTAR? |
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Yes. You can call our Returns Customer Service Center to
order most parts for your
NcSTAR item. A nominal fee may be charged for shipping and handling.
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