Return & Refund Policy:

Within 10 days:

You may return any or all of your equipment for any reason within 10 days (starts on the date the merchandise was received by the customer and ends on the date the merchandise has been received our facilities) of purchase for a full refund (minus the shipping charge) subject to 25% re-stocking fee. Note: If the shipping charge has not been invoiced (ground shipments, discounts, promotions, etc.), the actual shipping cost WILL be deducted from the amount of the refund.
 

After 10 days:

No returns for refund will be accepted after 10 days of receipt of merchandise.

Return acceptance conditions:
You must return the original box intact with all components. All components must be in like-new condition. All returns must be accompanied by RMA number (contact us PRIOR to returning the merchandise), original receipt and will only be granted to the actual purchaser whose name appears on the receipt.
At our discretion, we may decline your return or charge you a fee for missing items or items that we determine are damaged or require service. All cash or check transactions will be refunded by check. Checks take a minimum of four to six weeks for processing. Credit card transactions will be refunded to the credit card account used for the initial transaction.

Exchange and Return

• A $10.00 exchange fee must accompany merchandise returned for exchange

• Merchandise returned for refund is subject to a 15% to 25% restock fee

• There is a minimum restocking fee of $5.00

For return authorization contact us at:

NcStar Sales
Phone 334-386-1822
Toll Free 1-888-LG-SHOPZ
             1-888-547-4679
Fax 334-265-8789
Email service@lg-outdoors.com

WARRANTY: Contact NcStar at 1-626-575-1518

All defective or warranty items should be returned to the manufacturer.  We are not a repair facility and can not accept items for repair or warranty work.

Contact NcStar at 1-626-575-1518

		My scope is defective.  How do I return it for warranty service
		The first step is to call the NcSTAR Returns Customer Service Center to receive an RA number.  Next, refer to our Tech Support link for full returns details and instructions
		I dropped my NcSTAR scope (spotting scope, binoculars, etc.).  Can I send it in for warranty service?
		NcSTAR will warrant most products that are sent in.  Please call our Returns Customer Service Center for full details at 1-866-NcSTAR-8.  In most cases the product will be repaired or replaced for a nominal shipping and handling fee of $10.00.
		Do all NcSTAR products carry a lifetime warranty?
		All NcSTAR Optics (rifle scopes, pistol scopes, spotting scopes, Binoculars, monoculars, and red dot sights) are covered by our Limited Lifetime Warranty.  All other NcSTAR Products are covered by our Limited One Year Warrany.
		I would like to modify my rifle scope.  Will this void the Limited Lifetime Warranty?
		NcSTAR does not recommend alterations or modifications in any way such as painting a camo finish on your scope.  Alterations that are performed improperly can cause irreversible damage to the product.  Doing so may void the warranty.
		Once I mail out my NcSTAR product for warranty service, when can I expect to receive it back?
		Depending upon your location, the average turn around time is about two weeks.
		I no longer have my receipt or proof of purchase.  Can I still send my product in for warranty service?
		Depending on the product type, a receipt may not be necessary.  If your product is an Optical type and you no longer have a proof of purchase all you would have to do is call our Returns Customer Service Center for details on how to send it in. If your product is only covered by Limited One Year Warranty (lasers, flashlights, mounts, etc.) then we will need a proof of purchase to verify that the transaction occurred within a year.
		What do I do if I have a discontinued NcSTAR item that needs warranty service?
		You can still send in your product for warranty service.  It will be replaced with an item that is comparable.
		I need replacement parts (lens caps, turret caps, etc.) for my scope.  Can I order parts directly from NcSTAR?
		Yes. You can call our Returns Customer Service Center to order most parts for your NcSTAR item.  A nominal fee may be charged for shipping and handling.